Remote Practice Support Manager
On-siteBrisbane, Queensland, Australia
Job Summary
Lead and coach a team of Medical Receptionists, fostering a high-performing, customer-focused culture while overseeing workforce planning, rostering, recruitment, and performance management. Build strong relationships with clients and clinical staff to monitor service delivery, KPIs, and emerging risks, implementing continuous improvement initiatives as needed. Ensure operational processes, documentation, and systems remain compliant and fit for purpose within a fast-paced medical practice environment. Leverage hands-on experience with Medicare, health fund billing, and practice management software to drive team effectiveness and employee engagement.
Required Qualifications
- Experience within a medical or healthcare environment
- Strong working knowledge of Medicare
- Strong working knowledge of Private Health Funds
- Strong working knowledge of Workcover/TAC billing and claims processes
- Hands-on experience with medical practice management software
- Sound understanding of medical practice workflows
- Proven experience leading, coaching and developing teams in a service-driven environment
- Demonstrated knowledge of Medicare, health fund billing/claims, and Workcover/TAC processes
- Hands-on experience with medical practice management or billing software
- Minimum one system required
- Sound understanding of medical practice workflows and day-to-day operations
- Strong stakeholder management skills
- Ability to build trusted relationships and influence outcomes
- Demonstrated ability to manage competing priorities
- Demonstrated ability to solve problems
- Demonstrated ability to drive continuous improvement
- Commercially minded
- Experience monitoring performance metrics
- Experience monitoring operational effectiveness
- Confident using technology
- Ability to learn new systems
- Experience with Microsoft Office
- Experience with industry-specific software
- Excellent communication skills
- Ability to engage others
- Ability to support others
- Ability to motivate others
- Highly organised
- Adaptable
- Ability to thrive in a fast-paced environment
Desired Qualifications
- Experience across multiple platforms
- Hands-on experience with medical practice management or billing software (multiple systems)
- Confident using technology and learning new systems, including Microsoft Office and industry-specific software
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