Remote Pharmacy Technician
$49,171,200–$55,411,200 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Answer pharmacy-related telephone inquiries, assist with prescription requests, and deliver professional customer service to Veterans. Process renewals, new prescriptions, and controlled substance requests using established procedures, while reviewing profiles and responding to medication inquiries within your scope of practice. Document patient interactions in CPRS and other systems, verify identities, and collaborate with pharmacists to resolve issues. Maintain HIPAA compliance and required CPhT certification while working toward first-contact resolution. This 24/7 remote role requires shifts between 6:00 AM and 11:00 PM Pacific Time, including weekends and holidays, contingent on contract award.
Required Qualifications
- High school diploma or GED
- Current Certified Pharmacy Technician (CPhT) credential through the Pharmacy Technician Certification Board (PTCB) or ExCPT certification through the National Healthcareer Association (NHA)
- Graduate of an accredited Pharmacy Technician training program
- Minimum of one (1) year of customer service-related experience
- Ability to read, write, speak, and understand English proficiently
- Strong computer proficiency, keyboarding skills, and ability to navigate multiple software applications simultaneously
- Working knowledge of pharmacy operations, prescription processing, and medication terminology
- Strong verbal communication, customer service, and interpersonal skills
- Ability to work independently in a remote environment while collaborating effectively with an interdisciplinary healthcare team
- Ability to maintain patient confidentiality and comply with HIPAA and applicable privacy requirements
- Must reside within 50 miles of one of the following locations: Tucson, AZ; Albuquerque, NM; Prescott, AZ; Phoenix, AZ; Long Beach, CA; Los Angeles, CA; San Diego, CA; or Loma Linda, CA
- Assigned shifts may occur between 6:00 AM and 11:00 PM Pacific Time and may include weekends and holidays based on operational needs
- Pharmacy services operate 24/7
Desired Qualifications
- Experience in a call center, contact center, or centralized pharmacy environment supporting pharmacy services
- Experience using electronic health records such as CPRS or similar healthcare documentation systems
- Experience supporting Veterans, military beneficiaries, or other government healthcare populations
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