Remote Pharmacy Care Coordinator, MA (Contract to Perm)
$39,520–$47,840 year
Remote
Job Summary
Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport, and guide them through enrollment. Deliver standardized messaging using approved scripts to manage patient questions and objections, then obtain and document consent by phone. Update the electronic health record by changing preferred pharmacy settings, triggering electronic prescriptions, and accurately recording consent or decline decisions. Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient based on urgency and targets. Accurately document all call activity, outreach attempts, and coordination efforts in Evergreen's clinical and operational systems while adhering to HIPAA privacy standards. This 6-month contract with potential conversion to full-time employment supports a value-based kidney care model that connects patients with specialized mail-order pharmacy services and pharmacist-led clinical support.
Required Qualifications
- Current Medical Assistant certification (CMA/RMA)
- Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment
- Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone
- Experience in healthcare, pharmacy, care coordination, or other patient support roles
- Comfort and proficiency working within an electronic health record (EHR/EMR) — documenting encounters, reviewing medication lists, and making authorized updates
- Strong organizational skills and attention to detail, with the ability to manage multiple patients, tasks, and follow-ups across an outreach queue
- Working knowledge of HIPAA and a demonstrated commitment to protecting patient privacy and PHI
- Intermediate skills with MS Office Suite of products including Outlook and Teams
- Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps
- Cable, Fiber, or DSL connections hardwired to the internet device
- Able to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- Must be able to work 8:30am – 5pm in the central time zone
Desired Qualifications
- Prior experience in a healthcare call center or telephonic patient outreach/enrollment role
- Bilingual (English/Spanish)
- Experience with phone-based consent capture or enrollment workflows
- Background in care navigation, including connecting patients to community resources and addressing social determinants of health
- Familiarity with common chronic disease medications and prescription coverage terminology
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