Remote Patient Care Coordinator (US Hours)
Remote · São Paulo, São Paulo, Brazil or Buenos Aires, Buenos Aires F.D., Argentina
Job Summary
Remote Patient Care Coordinator at Pearl Talent (US Hours) coordinating telehealth services, clinical trials, and specialty care for patients across remote regions; primary responsibilities include patient support across platforms, care coordination with clinical teams, scheduling and prescription management, documentation in HIPAA-compliant systems, and proactive patient advocacy to improve access and outcomes. Requires 1-2+ years in patient support/healthcare roles, US healthcare experience, strong English communication, medical terminology familiarity, HIPAA knowledge, CRM/EHR proficiency, empathy, multitasking, and ability to navigate complex healthcare systems. Fully remote with global teams; independent contractor, full-time. No relocation assumed; salary not disclosed.
Required Qualifications
- Must-Haves (Required)
- Experience: 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service
- Healthcare Background: Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes
- Communication: Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care
- Medical Knowledge: Familiarity with medical terminology and clinical documentation
- HIPAA Compliance: Knowledge of HIPAA regulations, data protection standards, and confidential information handling
- Tech Proficiency: High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly
- Organization: Exceptional organizational skills and attention to detail managing multiple patient interactions consistently
- Problem-Solving: Strong creative problem-solving and troubleshooting abilities
- Empathy: Ability to handle sensitive patient information and challenging situations with professionalism and genuine care
- Proactive Communication: Anticipating patient needs and addressing them promptly with professional demeanor
- Multitasking: Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments
- Adaptability: Positive approach to change and ability to thrive in dynamic healthcare settings
- Nice-to-Haves (Preferred)
- Good Clinical Practice (GCP) certificate
- 1+ year experience as Medical Scribe in clinical or telehealth settings
- Experience with Elation Health EHR or similar digital health platforms
- Understanding of clinical research standards, trial protocols, and patient recruitment
- Familiarity with appointment scheduling, billing processes, and prior authorization workflows
- Knowledge of rare and complex chronic conditions (EDS, POTS, MCAS, etc.)
- Experience in VC-backed digital health companies or healthcare startups
- Ability to make clinical judgment calls and operationally sound decisions
- Background supporting underserved or vulnerable patient populations
- Spanish language proficiency for bilingual patient communication
- Understanding of men's health, clinical trials, or specialty care environments
- Passion for continuous learning and healthcare innovation
- Tools Proficiency
- Must-Haves (Required)
- EHR/EMR Systems: Elation Health, electronic medical record platforms, or equivalent healthcare software
- CRM Platforms: Salesforce, HubSpot, or healthcare-specific CRM systems
- Communication: Email, phone systems, secure patient messaging platforms
- Productivity: Google Workspace (Gmail, Sheets, Drive, Docs)
- Video Conferencing: Zoom or equivalent telehealth platforms
- Nice-to-Haves (Preferred)
- Patient Messaging: Spruce Health or similar HIPAA-compliant messaging and VOIP systems
- Collaboration: Slack, Microsoft Teams for team coordination
- Documentation: Notion or knowledge base platforms
- Spreadsheets: Advanced Google Sheets or Excel for data tracking
- Scheduling: Appointment scheduling and calendar management systems
- Automation Tools: Experience creating workflow automations to improve efficiency
- Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote — work from anywhere
- Generous PTO: In accordance with company policy
- Direct Mentorship: Access to global industry leaders
- Learning & Development: Continuous growth resources
- Global Networking: Work with international teams
- Health Coverage (Philippines only): HMO after 3 months (full-time)
- Our Recruitment Process
- Application
- Short Video Interview
- Skills Assessment
- Top-grading Interview
- Client Matching
- Job Offer
- Onboarding
- Ready to Join Pearl Talent?
- Build a meaningful remote career supporting patients with empathy, accuracy, and care. Join Pearl Talent and grow by making a real impact through reliable coordination and human-centered support.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.