Remote Operations Manager ( Call Center)
RemoteUnited States
United StatesRemoteFull TimeSenior LevelBachelors DegreeSmall
Full TimeSenior LevelBachelors DegreeSmall
Job Summary
Remote Operations Manager to lead the day-to-day operations of a high-volume, 24x7x365 remote call center. Provides leadership, direction, and oversight to supervisors and operational staff; ensures service delivery, performance objectives, compliance with contractual requirements, and operational readiness. Partners with information technology teams during planning, implementation, testing, and deployment of system enhancements and process improvements; manages escalations and supports continuous operational improvement and accountability for customer service excellence.
Required Qualifications
- Bachelor's degree from an accredited institution.
- Minimum of six (6) years of experience managing contact center operations, customer service operations, or a comparable operational environment.
- Demonstrated experience leading high-performing teams in a fast-paced, customer-focused environment.
- Experience managing operational performance metrics, workforce planning, service delivery, and process improvement initiatives
- Must meet security eligibility requirements.
- Benefits
- TechOp Solutions is an
Desired Qualifications
- Bachelor's degree in a relevant field
- 6+ years of experience in contact center operations or equivalent
- experience managing high-performing teams
- strong leadership and communication skills
- ability to collaborate with IT teams
- demonstrated ability to improve service delivery and operational efficiency
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