Remote On-Demand Data Breach Agent

Job Summary

Required Qualifications

• •Must be 18 years of age or older
• •Fluent in both English and Spanish
• •High school diploma or equivalent
• •Excellent organizational, written, and oral communication skills
• •The ability to type swiftly and accurately (20+ words a minute)
• •Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• •Basic understanding of Windows operating systems
• •Highly reliable with the ability to maintain regular attendance and punctuality
• •The ability to evaluate, troubleshoot, and follow up on customer issues
• •An aptitude for conflict resolution, problem solving, and negotiation
• •Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• •Ability to multi-task, stay focused, and self-manage
• •Strong team orientation and customer focus
• •The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• •Excellent interpersonal skills and the ability to build relationships with your team and customers
• •Must be authorized to work in the country where the job is based
• •Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• •Must be willing to submit to drug screening
• •Must be able to sit/stand for long periods while using a computer and telephone headset
• •Must be able to operate a computer and other office equipment, including a phone, copier, and printer
• •Must be able to move about the office to accomplish tasks
• •Must be able to reach in any direction
• •Must be able to raise or lower objects
• •Must be able to move objects from place to place
• •Must be able to hold onto objects
• •Must be able to move or exert force up to forty (40) pounds

Desired Qualifications

• •Must be bilingual agents to work as needed in response to data breach communications to consumers
• •Must be confident, fully engaged, a team player, and dedicated
• •Must be able to bring a positive and enthusiastic outlook to work each day
• •Must be able to apply the latest customer service techniques
• •Must be able to learn our account management systems
• •Must be able to improve the customer experience during a difficult time
• •Must be able to assist customers with service inquiries
• •Must be able to learn the common requests and solutions
• •Must be able to escalate customer dissatisfaction to proper channels

Additional Requirements

• •Must be authorized to work in the country where the job is based.
• •Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• •Must be willing to submit to drug screening.