Remote / Offshore Level II IT Help Desk Support Technicians
On-siteJohannesburg, Gauteng, South Africa
Johannesburg, Gauteng, South AfricaOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Serve as the primary contact for Windows desktop issues and provide end-user technical support and troubleshooting. Assist with administration and support of Windows Servers, monitor system alerts, and handle escalated service desk requests requiring advanced troubleshooting. Support onboarding of new users, deliver network support across LAN/WAN environments, and install and maintain network hardware. Ensure timely resolution of issues while maintaining documentation standards. Prior experience working for a Managed Services Provider (MSP) is required.
Required Qualifications
- Prior experience working for a Managed Services Provider (MSP)
- Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
- Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
- Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask
- Exposure to firewall and network administration (SonicWall, Meraki)
- Strong troubleshooting background across networks, servers, and workstations
- Experienced in Cloud-based environments
- Excellent customer service skills with a professional and courteous approach
- Strong written and verbal communication skills, including group presentation experience
- Dependable, with a consistent work ethic
- Eagerness to learn and expand technical expertise
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