Remote Network Support Technician
$57,741–$57,741 year
On-siteLas Vegas, Nevada, United States
Job Summary
Monitor and resolve network outages impacting IP camera systems by identifying root causes and restoring video transmission. Troubleshoot login issues, adjust user access levels, and configure camera presets to ensure optimal performance. Integrate newly installed cameras into the Video Management System, provision remote servers, and manage bandwidth usage to minimize downtime. Provide remote support for field installation teams by setting up quality control measures and enabling authorized viewing access. Download post-event footage for archival and respond to hardware-related issues including camera malfunctions.
Required Qualifications
- High school diploma or equivalent
- Minimum of three (3) years of experience in managing, configuring, and troubleshooting Windows operating systems in enterprise environments
- Minimum of three (3) years of experience in setting up, maintaining, and troubleshooting complex IP network infrastructures, including routing and switching
- Minimum of three (3) years of experience in configuring and managing routing protocols and troubleshooting network issues across various platforms
- Minimum of three (3) years of experience in installation, configuration, and maintenance of IP-based video surveillance systems
- Minimum of three (3) years of experience in setting up, managing, and optimizing Video Management Systems (VMS) platforms for surveillance systems
- Minimum of three (3) years of experience in configuring, deploying, and maintaining Linux-based systems, including command-line tools and scripting
- Strong understanding of Windows networking
- Comprehensive understanding of IP Networks
- Basic understanding of routing
- Proficiency in IP Camera Systems
- Solid understanding of Linux
Desired Qualifications
- Milestone Certified Integration Technician (MCIT)
- Certified Wireless Network Administrator (CWNA)
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