Remote Licensed Customer Service Representative 1 1
$33,280–$39,520 year
RemoteUnited States
United StatesRemoteFull Time$33,280–$39,520 yearLicense Or CertificationEnterprise
Full TimeLicense Or CertificationEnterprise
Job Summary
Handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies by delivering accurate, empathetic service and resolving policy questions. Offer thoughtful, needs-based coverage recommendations while navigating multiple systems and tools with ease. Begin by supporting billing inquiries while completing licensing requirements, transitioning to full policy servicing once licensed. Maintain a quiet, dedicated workspace with high-speed internet for training and daily operations. Complete structured training programs including College of Insurance coursework and product training.
Required Qualifications
- 18 years or older
- High school diploma or GED
- Valid state issued photo ID
- Ability to travel to testing or fingerprinting locations
- Open availability including evenings and weekends
- Commitment to consistent attendance during training and assigned schedule
- Motivation to complete coursework and earn state insurance license
- Ability to navigate multiple systems and tools
- Clear, professional communication skills
- Confidence explaining insurance coverage options with empathy
- Strong self motivation, accountability, and attention to detail
- Ability to identify customer needs and recommend the right solutions
- Hardwired high speed internet connection with minimum 20 Mbps upload and download
- Quiet, secure, and dedicated workspace free from distractions
- Personal computer, laptop, or compatible tablet
Desired Qualifications
- 1 year of customer service or related experience
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