Remote Inbound Customer Service Representative
RemoteUnited States or Canada
Job Summary
Answer inbound customer calls in a professional and courteous manner, assisting with inquiries, complaints, and service-related issues while providing accurate information about products, services, and policies. Document customer interactions and feedback in the system, following company procedures and escalating complex issues when necessary. This role requires a high school diploma or equivalent, strong verbal communication skills, and the ability to work independently in a remote setting with reliable internet access. Candidates must be authorized to work in the country where the job is based and willing to submit to background checks and drug screening. Full-time employees receive supplemental health coverage through Blue Cross, paid time off, and opportunities for internal promotion.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be able to work independently in a remote setting
- Reliable internet connection
- Quiet workspace
Desired Qualifications
- Previous customer service or call center experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening. (Does not apply in Canada)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.