Remote Destination Specialist

Serve as the primary liaison for client inquiries via email, phone, and messaging platforms, delivering prompt, professional, and solutions-oriented communication. Coordinate travel bookings, changes, cancellations, and special accommodations with accuracy and care while providing well-informed guidance on destinations, travel requirements, and agency processes. Proactively confirm itineraries, timelines, and expectations before departure, then conduct post-travel follow-ups to gather feedback and reinforce long-term client relationships. Address and resolve challenges with empathy, efficiency, and a client-first mindset. This role offers 100% remote flexibility within a collaborative, values-driven culture at Sweet Carolina Travel Agency, where exceptional travel planning is built on relationships, consistency, and follow-through.