Remote Customer Technical Support
$35,360–$35,360 year
RemoteUnited States
United StatesRemoteFull Time$35,360–$35,360 yearSecurity ServicesLarge
Full TimeLargeSecurity Services
Job Summary
Receive inbound phone calls for residential and small business alarm system and home automation issues, providing technical assistance and customer education. Troubleshoot technical problems using guided workflows to solve customer issues while on the phone, de-escalate situations with empathy, and present the Virtual Service Call process to save time and money. Assist customers with scheduling onsite technician visits when self-serve options are exhausted. Work independently in a fast-paced environment, multitasking across multiple systems and applications while maintaining a distraction-free workspace.
Required Qualifications
- High school diploma or equivalent
- Troubleshooting skills
- Strong Organizational skills
- Excellent communication skills (both verbal and written)
- Reliable and Dependable
- Ability to empathize and connect with the customer
- Ability to multitask with ease, effectively prioritize tasks and be a self-starter
- Demonstrated proficient problem solving & customer de-escalation skills
- Minimum of one (1) year of customer service experience required
- Able to type at least 35 wpm
- Intermediate knowledge of computer applications
- WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Desired Qualifications
- Technical experience is a plus but not required
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