Remote Customer Support Specialist - Non-Voice
RemoteMexico
MexicoRemoteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Respond to customer inquiries via email, live chat, SMS, and social media while managing 100+ interactions daily. Provide warm, empathetic, and personalized support that reflects the brand's voice, accurately documenting all conversations and escalating complex matters as needed. Navigate multiple channels efficiently to maintain consistent response times and service quality during high-volume periods, adhering to established processes and policies. Work Wednesday through Sunday from 11:00 AM to 7:30 PM PDT. Join a direct-to-consumer apparel brand that fulfills orders in-house and is rapidly scaling its operations.
Required Qualifications
- Previous customer service experience in a high-volume environment
- Hands-on experience with Gorgias
- Willing and able to work Wednesday–Sunday, 11:00 AM–7:30 PM PDT
Desired Qualifications
- Experience managing 100+ tickets/interactions per day across multiple channels
- Excellent written communication skills and strong attention to detail
- Naturally warm, friendly, empathetic, and customer-focused
- Ability to communicate professionally while still sounding human and conversational
- Strong problem-solving skills and good judgment when handling customer issues
- Highly reliable with strong attendance and schedule adherence
- Ability to communicate professionally while still sounding human and conversational
- Strong problem-solving skills and good judgment when handling customer issues
- Highly reliable with strong attendance and schedule adherence
- Able to work efficiently in a fast-paced, high-volume environment
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