Remote Customer Support Concierge (US Hours)
$12,000–$18,000 year
RemotePhilippines
PhilippinesRemoteFull Time$12,000–$18,000 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Manage multi-channel inbound support for a direct-to-consumer telehealth company, verifying pharmacy orders against patient dosages and coordinating fulfillment with pharmacy partners. Resolve order discrepancies, follow up on inbound leads to guide them toward starting treatment, and maintain high-accuracy support operations with measurable lead conversion. Ensure all customer interactions align with the company's physician-guided therapy model while adhering to strict compliance standards.
Required Qualifications
- 2+ years of experience in customer support, account management, or a concierge-style service role
- Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom)
- Proven track record handling inbound support across email, chat, and phone
- Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners
- Demonstrated ownership of lead follow-up and conversion tracking through a pipeline
- Experience building or maintaining SOPs, FAQ documentation, or response templates
- English at C1+ CEFR level (client-facing, voice and written communication required)
Desired Qualifications
- Prior experience in healthcare, telehealth, DTC wellness, or pharmacy operations
- Exposure to compliance-sensitive customer environments (HIPAA or similar)
- Experience supporting an early-stage or venture-backed startup
- Familiarity with health optimization, peptide therapy, or the wellness space
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