Remote Customer Service Representative
$31,200–$31,200 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Handle inbound contact volume via phone, email, and chat to resolve routine requests, order issues, returns, and escalated consumer inquiries. Address complex and sensitive issues by offering proactive solutions, issuing appeasements like e-gift cards, and collaborating with cross-functional teams to ensure timely resolution. Document all interactions thoroughly in CRM systems and follow up to confirm issue resolution and maintain positive customer relations. Work remotely up to eight-hour shifts between 9 am and 9 pm, five days a week, including weekends and holidays, to support customers across time zones.
Required Qualifications
- 1 to 3 years customer service experience
- High School degree or equivalent experience in Customer Service Industry
- Exceptional verbal and written communication skills
- Strong customer service and interpersonal skills
- Professionalism and empathy in all interactions
- Proven ability to work closely with cross-functional partners
- Excellent decision-making and problem-solving skills
- Demonstrated resourcefulness and creativity in finding solutions for unique or complex customer issues
- Adaptability and flexibility in a fast-paced, remote work environment
- Advanced computer skills, including proficiency in Excel, Word, and the ability to quickly learn and navigate multiple databases and customer service systems
- Strong organizational skills
- Commitment to consistent, timely attendance
- Work 100% remotely with the ability to occasionally transition to an office setting if needed for business continuity
- Work up to eight-hour shifts between 9 am and 9 pm, five days a week, including weekends and holidays
- Open for W2 candidates only
Desired Qualifications
- Retail customer service experience
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