Remote Customer Service Representative (Prince Edward Island)
$35,360–$35,360 year
RemoteCA
Job Summary
Engage with customers via inbound calls to understand and resolve their issues, using internal systems to manage accounts and process requests efficiently. Identify opportunities to upsell or upgrade services using consultative sales techniques and clearly explain products, services, and processes to clients. Escalate complex issues to management when necessary while ensuring first-call resolution through effective communication and problem-solving. This role supports both commercial and public sector clients across healthcare, retail, and financial services industries. Applicants must complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Age 18+
- high school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM with accuracy
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Skilled in conflict resolution, troubleshooting, and customer engagement
- Empathetic, patient, and responsive to customer needs
- Able to multitask, stay organized, and work independently
- Team-oriented with a customer-first mindset
- Comfortable in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (Does not apply in Canada)
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