Remote Customer Service Representative (PC Department)
$20,800–$24,960 year
Remote · Colombia
ColombiaRemoteContract$20,800–$24,960 yearMid LevelNot SpecifiedUnknown
Type
Contract
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Remote Customer Service Representative to support the PC Department with high-volume customer interactions, coordinating field technicians and homeowners, scheduling, data entry, and documentation. The role emphasizes professional de-escalation, managing inquiries via phone and email, coordinating meetings and timelines, and leveraging CRM and project-management tools to support project coordination and client satisfaction in a remote environment.
Required Qualifications
- Minimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related role
- Proven ability to manage multiple projects and priorities simultaneously
- Strong experience handling inbound and outbound customer communication
- Exceptional verbal and written communication skills
- Strong de-escalation and customer management abilities
- Familiarity with project management methodologies such as Agile, Scrum, Waterfall, or similar
- Experience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms
- Strong organizational, multitasking, and stakeholder management skills
- Comfortable navigating multiple systems and learning new technology quickly
- Skilled in Excel, Google Sheets, reporting tools, and accurate data entry
- Ability to work both collaboratively and independently in a remote environment
- English proficiency at B2 level or above
- Professionalism, honesty, integrity, and a growth mindset
- Resilient and capable of thriving in a fast-paced, high-pressure environment
- Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup
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