Remote Customer Service Representative (Nights)
$29,120–$29,120 year
RemoteSavannah, Georgia, United States or Florida, United States
Job Summary
Manage inbound and outbound calls with professionalism, empathy, and efficiency, troubleshooting and resolving customer issues to focus on first-call resolution. Research and retrieve information using internal systems, accurately document and process customer claims and interactions, and escalate complex cases to the appropriate team or manager. Follow scripts, policies, and procedures while using training resources to provide accurate answers, handling sensitive information with discretion and maintaining confidentiality. Stay updated on products and processes by attending ongoing training while meeting all attendance, reliability, and night shift scheduling requirements.
Required Qualifications
- 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Strong problem-solving, conflict resolution, and troubleshooting skills
- Reliable, punctual, and motivated with a strong work ethic
- Ability to multi-task, stay organized, and self-manage
- Customer-first mindset: empathetic, patient, and responsive
- Positive attitude and a team-player spirit
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Meet all attendance, reliability, and night shift scheduling requirements
Desired Qualifications
- 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
- Prior experience with contact centers or government-related accounts
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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