Remote Customer Service Associate, Temporary
$26,000–$26,000 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$26,000–$26,000 yearEntry LevelHigh School Or EquivalentSmall
Full TimeEntry LevelHigh School Or EquivalentSmall
Job Summary
Support customers via voice and chat using Amazon Connect and Connect Assistant while resolving issues following defined call flows. Deliver a positive experience through empathy and clear communication, accurately documenting interactions and managing follow-ups in a fast-paced environment. Collaborate with teammates to escalate complex issues as needed. Work assigned shifts including weekends and holidays, with a mandatory Monday schedule due to high call volume. Complete a 3-day training program and ongoing coaching to build proficiency in cloud-based support tools.
Required Qualifications
- High school diploma or equivalent
- Must be at least 18 years old
- Must have a quiet, distraction free home workspace
- Must be proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Professional fluency in English (CERF C1 or higher)
- Must reside in an approved state*
- Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less
- Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
- WiFi is allowed; wired connection required if WiFi becomes unstable
- Successful candidates will be required to complete and pass a CLEARTM identity verification as part of the pre-employment screening process
- Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
- Must be available on Mondays due to consistently high call volume and operational demand
- Ability to work a full-time schedule of 40 hours a week
- Willing to accept a temporary assignment
Desired Qualifications
- Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
- Enjoy helping people, solving problems, and learning new technologies quickly
- Adapt well in fast-paced, changing environments while staying organized and detail-oriented
- Follow structured workflows and procedures with consistency and accuracy
- Are motivated to build skills for future opportunities in tech, support, education, or customer experience
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