Remote Customer Service Agent
RemoteUnited States or Philippines
Job Summary
Handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs, accurately document interactions, and process claims while guiding clients through options to find the best solutions. Follow scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately. Escalate complex issues to the appropriate team members and stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Candidates must reside within 80km of the office, have a high-speed internet connection, and possess strong English proficiency. Complete a full application including screening questions and a pre-employment test to be considered.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must reside within 80km of our office
- Must be available for weekend shifts
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Candidates must have prior call center experience and reside within 80km of our office
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.