Remote Customer Experience Representative
$34,944–$34,944 year
RemoteUnited States
Job Summary
Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel. Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift. Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance. Partner with events and operations teams on outbound communications and logistical coordination ahead of scan events. De-escalate and triage complex or sensitive client situations with composure. Contribute to ongoing process improvements by flagging recurring issues, suggesting better workflows, and refining CX standards. Work Monday through Saturday with rotating hours, earning up to $49,056 total cash compensation plus equity. BodySpec is transforming how people understand and improve their health through accessible DEXA scanning.
Required Qualifications
- 3+ years of customer experience in a high-volume environment
- Strong working knowledge of CX KPIs, metrics, and best practices
- Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
- Exceptional written and verbal communication
- Natural empathy across a wide range of clients
- Genuine interest in health, wellness, and fitness
- Ability to thrive with direct, unfiltered feedback
- US-based location
- Reliable internet connection
- Quiet home workspace
Desired Qualifications
- Experience with CX platforms like HubSpot, AirCall, or Zendesk
- Knowledge of DEXA, body composition, nutrition basics, and training principles
- If you've taken standardized tests (SAT, ACT, ASVAB, or similar), share your scores
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