(Remote) Credit Balance Representative

Job Summary

Required Qualifications

• •Basic knowledge of business office terminology
• •Proven ability to understand and interpret reason for patient accounting credit balances, payor overpayments
• •Knowledge of the full revenue cycle process
• •Good interpersonal skills that include the ability to effectively communicate in both writing and verbally
• •Detail oriented
• •Ability to function effectively under stress
• •Organized
• •Ability to multi-task
• •Analytical skills
• •Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
• •Flexible with a can do attitude
• •Ability to remain professional under high pressure situations
• •Ability to retain and protect confidential material
• •Ability to prioritize customer issues and escalate or solve with urgency
• •2 years or more experience in reimbursement and/or accounts receivable setting
• •Hospital or hospital central billing office setting
• •Must be able to follow directions and to perform work according to department standards when no directions are given
• •Computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
• •AS400 knowledge
• •Customer Service oriented
• •High Speed Internet access (minimum 300 Mbps download speed) and unlimited data
• •Smart phone for Multi Factor Authentication (MFA) application
• •Central timezone

Desired Qualifications

• •Master's degree preferred