Remote Content Research Manager ( Call Center)
RemoteUnited States
United StatesRemoteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Remote Content Research Manager leads the development, maintenance, and governance of knowledge base content for a high-volume remote call center, supervising Content Research Analysts, reviewing escalations, and coordinating research to resolve complex inquiries. Drives improvements to content, workflows, and business processes by collaborating with subject matter experts, evaluating CRM and knowledge management platforms, and ensuring customer-facing information remains accurate and accessible.
Required Qualifications
- Bachelor's degree from an accredited institution.
- Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
- Experience with CRM and knowledge management platforms preferred.
- Excellent leadership, communication, organizational, and stakeholder management skills.
- Must meet security eligibility requirements.
- Benefits
- TechOp Solutions is an
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