Remote Call Center Supervisor-Texas, Arkansas, or Oklahoma
$10,254–$10,254 year
RemoteTexas, United States or Oklahoma, United States
Job Summary
Conduct day-to-day supervision and leadership of customer service representatives to deliver positive borrower experiences and resolve inquiries while maintaining high quality assurance metrics. Monitor and maintain individual and team KPI and productivity standards, delivering daily coaching, development, and feedback on overall work performance. Review and approve the team's time recording to ensure accuracy, using sound judgment for appropriate resolution or escalation while ensuring all employees follow agency and client guidelines. Provide a positive work environment by reinforcing organizational values, fostering engaged employees with a sense of ownership and accountability. Requires availability from 7AM-10PM Monday through Friday and Saturday from 8AM-6PM CST.
Required Qualifications
- High School diploma or GED
- Ability to pass a federal background check
- U.S. citizenship
- Security clearance granting access to classified information
- Availability from 7AM-10PM Monday- Friday
- Availability Saturday from 8AM-6PM CST
Desired Qualifications
- Call center and supervisor work experience
- Strong interpersonal and communication skills
- High integrity & professionalism with the ability in all situations to maintain a customer service demeanor
- Self managed and focused to maintain high levels of productivity in a work from home environment
- Ability to follow all rules, guidelines, policies and procedures in all situations
- Ability to read, write, and speak English fluently
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