Remote Call Center Supervisor
$39,300–$55,000 year
Remote · United States
Job Summary
Remote Call Center Supervisor role leading and coaching Customer Service Representatives to meet program objectives and SLA, with responsibilities including interviewing/hiring support, developing coaching plans, ensuring adherence to call center standards, identifying trends via KPIs, and implementing process improvements. Requires a Bachelor's degree or equivalent experience, 6 months supervising or leading, 1+ year customer service and team interaction, strong English communication, Excel/MS Office proficiency, and ability to operate in a remote, home-office environment with dedicated workspace and reliable broadband. Office/remote balance is governed by role duties and company policies; the position emphasizes leadership, performance management, and a positive, collaborative team culture.
Required Qualifications
- Bachelor's degree or equivalent work experience preferred
- 6 months of supervisor or leadership experience required
- Minimum 1-year customer service, leadership and team interaction skills required
- Must communicate effectively in English, both verbally and in writing
- Proficient in PC skills (Microsoft Office) with emphasis on Excel
- Ability to interact with all levels of management
- Demonstrated leadership and interpersonal skills
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