Remote Call Center Representative
RemoteTampa, Florida, United States
Job Summary
Answer and track incoming calls while accurately recording all details in accordance with established procedures. Prepare and submit accurate, detailed reports in government systems and conduct database and open-source research to support client operations. Route and escalate calls appropriately, ensuring strict confidentiality and compliance when handling sensitive information. This remote position requires the candidate to reside within Tampa, FL or nearby cities, with a preference for those holding an Associate's Degree. TechOp Solutions values detail-oriented individuals with strong analytical abilities who can thrive in a high-volume environment.
Required Qualifications
- 3+ years experience in a call center
- Associate's Degree (Preferred) high school diploma or equivalent is required
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
- Candidate must reside within Tampa, FL or nearby cities
Desired Qualifications
- Associate's Degree (Preferred)
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