Remote Call Center Representative (Nova Scotia)
RemoteNova Scotia, England, United Kingdom of Great Britain and Northern Ireland or CA
Job Summary
Handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services. Listen to customers, understand their needs, and resolve issues while utilizing systems to complete account management tasks. Recognize sales opportunities to apply sales skills for product upgrades and explain processes to customers. Appropriately escalate dissatisfaction to the managerial team and ensure first call resolution through effective problem solving. Maintain regular attendance and punctuality while working remotely with provided equipment and broadband.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (Does not apply in Canada)
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