Remote Call Center Representative (Newfoundland)
RemoteNewfoundland, Kentucky, United States
Newfoundland, Kentucky, United StatesRemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound calls from customers across the country, listen actively to understand needs, and troubleshoot basic technical issues to guide resolutions. Assist with account management, including adding or removing products and services, while identifying sales opportunities to upgrade customer plans. Clearly explain products and processes professionally, escalate complex or unresolved issues to the appropriate team, and ensure first-call resolution through effective communication and problem-solving. Maintain consistent attendance and work independently in a fast-paced, team-oriented environment.
Required Qualifications
- Must be 18 years or older
- high school diploma or equivalent
- Strong verbal and written communication skills
- Ability to type 20+ words per minute accurately
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Basic understanding of Windows operating systems
- Dependable, punctual, and able to maintain consistent attendance
- Skilled in problem-solving, conflict resolution, and follow-up
- Customer-focused mindset: empathetic, patient, and responsive
- Ability to multi-task, stay organized, and work independently
- Thrive in a fast-paced, team-oriented environment with frequent change
- Strong interpersonal skills and a passion for building customer relationships
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 40 pounds
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening (Does not apply in Canada)
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