Remote Call Center Representative
$31,200–$31,200 year
RemoteCanada or CA
Canada or CARemoteFull Time$31,200–$31,200 yearLarge
Full TimeLarge
Job Summary
Answer inbound customer calls in a professional and courteous manner, assisting with inquiries, complaints, and service-related issues while providing accurate product and policy information. Document all customer interactions and feedback in the system, following company procedures and escalating complex issues when necessary. Complete a full application including screening questions and a brief pre-employment test to be considered. This remote role supports MCI's global customer experience and business process outsourcing solutions across healthcare, retail, and financial services sectors.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Reliable internet connection
- Quiet workspace
Desired Qualifications
- Previous customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to background/security investigation
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