Remote Call Center Representative (Manitoba)
$33,280–$33,280 year
RemoteManitoba, Free State, South Africa or CA
Manitoba, Free State, South Africa or CARemoteFull Time$33,280–$33,280 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Listen to customers, understand their needs, and resolve support issues while utilizing systems to complete account management tasks. Recognize sales opportunities and apply skills to upgrade products or assist customers in adding and removing services. Explain processes to clients and ensure first call resolution through effective problem solving and call handling. Appropriately escalate customer dissatisfaction to the managerial team. Interact with hundreds of customers weekly to deliver a best-in-class experience.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to a background/security investigation with a fingerprint
- Must be willing to submit to drug screening
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