Remote Call Center Representative Job Openings (Full-Time)
RemoteCA
CARemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Listen to customers, understand their needs, and resolve customer issues while utilizing systems to complete account management tasks. Recognize sales opportunities to apply sales skills for product upgrades and explain processes effectively. Appropriately escalate dissatisfaction to the managerial team and ensure first call resolution through problem solving. Handle inbound inquiries and troubleshoot basic technical issues for adding or removing products and services. Work remotely with MCI providing all necessary equipment, requiring home broadband and a minimum typing speed of 20 words per minute.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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