REMOTE Call Center/ Customer Support Specialist
On-siteEast Brunswick, New Jersey, United States
East Brunswick, New Jersey, United StatesOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Handle inbound calls and emails to address inquiries, resolve concerns, and direct customers to appropriate departments while maintaining a customer database with accurate interaction logs. Assist in analyzing customer feedback to improve service offerings and ensure a positive experience for students, parents, and faculty. This entry-level role supports East Brunswick Academics Schools in delivering top-notch education and community engagement.
Required Qualifications
- excellent communication skills
- problem-solving skills
- ability to handle inbound calls and emails
- ability to provide accurate information
- ability to resolve technical issues
- ability to direct customers to appropriate departments
- ability to maintain a customer database
- ability to ensure interactions are accurately logged
- ability to assist in analyzing customer feedback
- passion for helping others
- knack for problem-solving
- desire to contribute to the growth and success of an educational institution
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.