Remote Call Center Customer Service Representative
$31,200–$31,200 year
RemoteCanada or CA
Job Summary
Handle customer inquiries via phone, email, and chat with professionalism while providing accurate information about products, services, and policies. Troubleshoot and resolve customer issues and complaints, maintaining detailed records of all interactions and transactions. Collaborate with team members to improve service delivery and strictly follow company policies, procedures, and compliance standards. This role requires flexibility to work various shifts, including evenings and weekends, and involves navigating multiple software systems simultaneously. Applicants must be authorized to work in Canada and possess a high-speed internet connection and a distraction-free home office setup.
Required Qualifications
- 18 years or older
- high school diploma or GED
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Equipped with high-speed internet and a distraction-free home office setup
- Flexible to work various shifts, including evenings and weekends
Desired Qualifications
- Experienced in customer service or call center support
- A strong communicator with excellent interpersonal and problem-solving skills
- Comfortable working independently and managing time effectively
- Able to navigate and use multiple software systems simultaneously
- Bilingual (English & Spanish)
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening. (Does not apply in Canada)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.