Remote Call Center Customer Service Representative
$33,280–$33,280 year
RemoteCanada or CA
Job Summary
Handle customer inquiries via phone, email, and chat while providing accurate information about products, services, and policies. Troubleshoot and resolve customer issues and complaints, maintaining detailed records of all interactions and transactions. Collaborate with team members to improve service delivery while strictly following company policies, procedures, and compliance standards. This role supports MCI's global CX and BPO operations, requiring flexibility for various shifts including evenings and weekends. Applicants must be 18 or older with a high school diploma or GED, possess strong communication skills, and be comfortable working independently with multiple software systems. Bilingual proficiency in English and Spanish is highly preferred.
Required Qualifications
- 18 years or older
- High school diploma or GED
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Equipped with high-speed internet and a distraction-free home office setup
- Flexible to work various shifts, including evenings and weekends
Desired Qualifications
- Experienced in customer service or call center support
- A strong communicator with excellent interpersonal and problem-solving skills
- Comfortable working independently and managing time effectively
- Able to navigate and use multiple software systems simultaneously
- Bilingual (English & Spanish)
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (Does not apply in Canada)
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