Remote Bilingual Customer Service TX
$24,960–$24,960 year
RemoteTexas, United States
EXPIREDTexas, United StatesRemoteFull Time$24,960–$24,960 yearAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Field inbound calls to address customer inquiries regarding phone services and inmate account funding, documenting each resolution in the tracking system. Manage multi-tasking across several computer applications while maintaining a professional demeanor in a fast-paced environment. Ensure all interactions are handled with strong English and Spanish communication skills, adhering to assigned schedules with minimal assistance. Requires a dedicated Windows 11 desktop with 8GB RAM, two monitors, and a wired high-speed internet connection of 25 Mbps upload and 50 Mbps download.
Required Qualifications
- Fluent in both English and Spanish, both verbal and written
- One-year previous call center experience
- Ability to attend 100% classroom training program
- Passion to meet or exceed performance goals
- Working in a time-sensitive environment
- Computer savvy and can resolve minor technical issues with minimal assistance
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system – Windows 11
- At least 8GB of RAM
- Processor speed – i3 4th generation or better
- 2nd computer monitor required
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download sped of 50 Mbps
- Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
- Work from home (100% remote)
Desired Qualifications
- Strong capacity to retain information
- Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
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