Remote Bilingual Customer Service Representative
$35,360–$35,360 year
RemoteUnited States or US
Job Summary
Handle inbound and outbound customer contacts in a courteous, timely, and professional manner, ensuring first call resolution through effective problem solving. Research systems to locate missing information and coordinate with other departments to resolve complex issues. Accurately document and process customer claims while utilizing knowledge bases and training materials to answer questions according to required scripts and policies. Escalate unresolved customer issues to appropriate staff and management as needed. Stay current on program knowledge, systems, and process changes by attending meetings and reviewing new training materials. Adhere to all attendance and work schedule requirements while maintaining confidentiality regarding personal information.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluent in both English and Spanish
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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