Remote Bilingual Customer Service Representative
$35,360–$35,360 year
RemoteUnited States or US
Job Summary
Handle inbound and outbound contacts with hundreds of customers weekly to resolve support issues, sell products, and ensure a best-in-class experience. Ensure first call resolution through problem-solving and effective call handling while researching systems to locate missing information and coordinate with departments as needed. Accurately document and process customer claims in appropriate systems, utilizing knowledge bases and training to answer questions while following required scripts, policies, and procedures. Comply with confidentiality requirements, escalate complex issues to appropriate staff, and attend meetings and training to stay updated on program changes. Adhere to all attendance and work schedule requirements. Fluent in both English and Spanish with a high school diploma or equivalent.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluent in both English and Spanish
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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