Remote Bilingual Customer Service FL
$24,960–$24,960 year
RemoteFlorida, United States
Job Summary
Field inbound calls to address customer inquiries regarding phone services and inmate account funding while maintaining a polite, professional demeanor. Document each interaction in the computer tracking system and forward specific requests for priority resolution. Handle multi-tasking across several applications while managing time-sensitive, fast-paced environments with minimal assistance. Complete virtual paid training from home in Florida and adhere strictly to the assigned schedule. Requires strong bilingual verbal and written communication skills, one year of call center experience, and a Windows 11 desktop with specific hardware and internet specifications.
Required Qualifications
- Bilingual (fluent in both English and Spanish, both verbal and written)
- One-year previous call center experience
- Ability to attend 100% classroom training program
- Passion to meet or exceed performance goals
- Working in a time-sensitive environment
- Computer savvy and can resolve minor technical issues with minimal assistance
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system – Windows 11
- At least 8GB of RAM
- Processor speed – i3 4th generation or better
- 2nd computer monitor required
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download sped of 50 Mbps
- Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- Available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later
- Microsoft Authenticator (MFA) Application required by Qualfon IT
Desired Qualifications
- Strong capacity to retain information
- Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
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