Remote Bilingual Call Center Representative | Spanish-English
$35,360,000–$39,520,000 year
RemoteUnited States or US
Job Summary
Handle inbound and outbound calls with professionalism, empathy, and efficiency while listening actively to understand customer needs and provide accurate solutions. Use internal systems to manage accounts, process claims, and update records, following scripts and procedures to ensure compliance and consistency. Escalate complex issues to supervisors when necessary and maintain confidentiality by protecting customer data. Stay current with training materials, system updates, and product knowledge to meet performance goals including first-call resolution and customer satisfaction. Complete a full application including screening questions and a brief pre-employment test to be considered.
Required Qualifications
- High school diploma or GED
- Fluent in English and Spanish (spoken and written)
- Strong typing skills (20+ WPM) and data entry experience
- Excellent communication, organization, and problem-solving abilities
- Ability to work scheduled shifts, including weekends and holidays
- Basic knowledge of Microsoft Office Suite and Windows applications
- Reliable internet connection (20Mbps+ download speed) for remote roles
- Customer-first mindset: empathetic, patient, and solution-oriented
- Ability to multitask, self-manage, and thrive in a dynamic environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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