Remote Bilingual Call Center Representative | Spanish-English
$35,360,000–$39,520,000 year
RemoteUnited States or US
Job Summary
Handle inbound and outbound calls with professionalism, empathy, and efficiency. Listen actively to understand customer needs and provide accurate solutions while using internal systems to manage accounts, process claims, and update records. Follow scripts and procedures to ensure compliance and consistency, escalating complex issues to supervisors when necessary. Maintain confidentiality and protect customer data while staying current with training materials, system updates, and product knowledge. Meet performance goals including first-call resolution and customer satisfaction. Complete a full application on the careers page, including screening questions and a brief pre-employment test.
Required Qualifications
- High school diploma or GED
- Fluent in English and Spanish (spoken and written)
- Strong typing skills (20+ WPM) and data entry experience
- Excellent communication, organization, and problem-solving abilities
- Ability to work scheduled shifts, including weekends and holidays
- Basic knowledge of Microsoft Office Suite and Windows applications
- Reliable internet connection (20Mbps+ download speed) for remote roles
- Customer-first mindset: empathetic, patient, and solution-oriented
- Ability to multitask, self-manage, and thrive in a dynamic environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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