Remote --- Automotive Technical Support Representative
RemoteArizona, United States or Texas, United States
Job Summary
Connect with customers via phone, email, chat, or social media to resolve technical questions, issues, and concerns. Provide front-line, first-level assistance for consumers by troubleshooting device-specific problems, including WIFI and internet connectivity, while de-escalating tense interactions. Respond to payment processing requests and track all call-related information for auditing and reporting. Escalate interactions when necessary and upsell services if required. Maintain a structured schedule with various shifts and work from home with a dedicated workspace supporting a hardwired Ethernet connection meeting minimum speed requirements.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of technical & customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Desired Qualifications
- Customer service and/or sales experience preferred
- College degree preferred but not required
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