Remote --- Automotive Customer Service Representative
RemoteArizona, United States or Texas, United States
Arizona, United States or Texas, United StatesRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Connect with customers via phone, email, chat, and social media to resolve inquiries and process payments. Calmly de-escalate issues, handle caseloads as required, and escalate interactions when appropriate. Find innovative ways to respond to varying questions and provide feedback on call issues for auditing. Track all call-related information and respond to requests for assistance. Upsell if required. Maintain a structured schedule that includes a variety of shifts.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Knowledge of caseload experience if required
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems and applications
- Must be able to follow established procedures
- Proven ability to collaborate effectively with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills
- Proactive approach to problem-solving
- Dedicated workspace located near your router
- Hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connection not being Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed
Desired Qualifications
- Customer service and/or sales experience
- College degree
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