Remote Adventure Planner
$20,000–$55,000 year
RemoteUnited States
Job Summary
Oversee the booking process, including reservations, scheduling, and client communications while managing cancellations, amendments, and refunds. Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly. Build strong client relationships to ensure repeat business and offer personalized advice on destinations, accommodations, and transportation. Monitor global advisories, restrictions, and safety concerns to inform customers of potential risks. Advise clients on visa requirements, documentation, health precautions, and vaccinations based on destination needs. Assist customers in creating detailed itineraries incorporating attractions, activities, and dining recommendations, while providing destination-specific cultural tips and etiquette. Maintain high standards of operational efficiency and customer satisfaction through strong organizational and problem-solving skills. This entry-level remote role includes full training and supports a seamless booking experience for our clients.
Required Qualifications
- Proven experience in a customer service, booking, or scheduling role
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Capable of resolving customer issues efficiently and effectively
- Proficient in booking software
- Proficient in CRM systems
- Proficient in Microsoft Office Suite
- Ability to work under pressure
- Ability to meet deadlines
Desired Qualifications
- Experience in hospitality
- Experience in customer service
- Experience in events
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