Remote Account Manager & Customer Success | LATAM
Remote
Job Summary
Manage assigned client accounts to strengthen relationships, satisfaction, and long-term retention through consistent follow-ups that assess productivity, resolve concerns, and reinforce Valatam's value. Identify and close upselling opportunities to expand accounts and achieve monthly placement targets while coordinating new placements for team-member interest and client readiness. Maintain accurate records across internal systems, serve as the main point of contact for complaints, and collect testimonials to drive advocacy. Collaborate with Recruitment, HR, and management to improve service delivery, manage administrative processes, and adhere to departmental training standards. Fluent English (C1/C2) and 1–3 years in B2B account management required, with proficiency in CRM and Google Workspace. Hourly rate of approximately USD $1,044 plus uncapped commissions, paid time off, and medical stipend available.
Required Qualifications
- Fluent English (C1/C2)
- 1–3 years of experience in B2B account management, customer success, client services, or a similar client-facing role
- Proven experience managing multiple client accounts, conducting structured follow-ups, and tracking account health and satisfaction
- Proven ability to resolve client complaints, manage escalations, and coordinate solutions across internal teams
- Proficiency with CRM platforms, Google Workspace, email and calendar management, databases, and reporting tools
- Quiet home office, stable internet, and a backup connection
Desired Qualifications
- Experience with staffing, recruitment, outsourcing, BPO, or remote-workforce services
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