Remortgage Manager
$60,000–$60,000 year
HybridDerby, England, United Kingdom
Job Summary
Lead the day-to-day operations of the Remortgage Department, ensuring productivity, quality, and service levels are consistently achieved. Manage, coach, and develop a team of Remortgage Case Handlers, Paralegals, and Assistants while conducting regular one-to-ones and performance reviews. Monitor departmental performance, capacity, and workloads to meet Service Level Agreements, and conduct file audits to ensure legal competency and regulatory compliance. Provide technical guidance on complex conveyancing matters, act as the escalation point for client and introducer complaints, and produce operational reports for the Head of Legal Practice. Support recruitment, onboarding, succession planning, and process improvements while maintaining relationships with lenders and internal stakeholders. Ensure adherence to lender requirements, CLC/SRA regulations, AML legislation, and data protection obligations.
Required Qualifications
- A minimum of 5 years' conveyancing experience
- Significant exposure to remortgage transactions
- Previous experience leading or managing a conveyancing team within a high-volume environment
- Strong technical knowledge across freehold, leasehold and unregistered remortgage matters
- Knowledge of Transfers of Equity
- Knowledge of transactions subject to existing mortgages
- Ability to support and mentor colleagues on complex legal matters
- Excellent leadership, coaching and people management skills
- Proven experience of improving operational performance through effective management and continuous improvement
- Experience analysing Management Information (MI) to drive business performance
- Strong organisational skills with the ability to manage workloads, resources and competing priorities
- Experience conducting file audits and monitoring legal competency
- Excellent communication and stakeholder management skills
- Confident handling client and introducer complaints as an escalation point
- Strong IT skills
- Previous experience using Case Management Systems
- Thorough understanding of the CLC Code of Conduct
- Thorough understanding of SRA regulations
- Thorough understanding of HM Land Registry requirements
- Thorough understanding of AML legislation
- Thorough understanding of Cyber Security
- Thorough understanding of Data Protection
Desired Qualifications
- Licensed Conveyancer status
- Solicitor status
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