Remarketing Lease End Inspection Coordinator
On-site · Dallas, Texas, United States
Job Summary
The role oversees end-of-lease and inspection workflows for returned vehicles, coordinating with dealers and 3rd-party vendors, assessing vehicle condition and wear, handling check-in, arbitration and auction decisions, and ensuring compliance with lease terms and company policies. Responsibilities include serving as primary contact for inspection vendors, dealers, and lessees; managing inspections, arbitration processes, and documentation; maintaining dealer relationships; driving process improvements for lease-end operations; and supporting resale of returned inventory. Strong emphasis on independent decision-making, customer service, detailed documentation, and cross-functional collaboration within a regulated auto-finance environment.
Required Qualifications
- 2 years minimum of Salesforce.com experience
- 2 years minimum of Automotive Remarketing industry experience
- 3 years minimum of Customer Service experience managing escalations
- 5 years minimum experience in vehicle inspections and/or auto auction industry
- High School Diploma and/or GED (college or degree preferred)
- Advanced knowledge of MS Excel, Word, PowerPoint and Outlook
- Strong customer service and communication skills, both verbal and written
- Excellent attention to detail and ability to document information accurately
- Proven ability to create, implement, and follow standard operating procedures
- Independent thinking and problem-solving skills to resolve customer issues and discrepancies related to lease-end
- Familiarity with auto finance systems, lease management software, and financial processing tools
- Basic understanding of lease agreements, residual values, and vehicle condition guidelines
- Ability to read and evaluate vehicle inspection reports to evaluate vehicle condition
- Proven ability to manage difficult or sensitive situations with professionalism and tact
- Must have reliable transportation and live within a commutable distance to Dallas, TX
Additional Requirements
- Must be authorized to work in the United States; Stellantis Financial Services will not sponsor work visas
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