Relocate to Malta Dynamics 365 Customer Engagement - Functional Solution Architect (Consulting/Big 4)
$150,000–$200,000 year
On-siteVienna, Vienna, Austria
Job Summary
Contribute to the delivery of high-quality business and software solutions for Microsoft Dynamics 365 CE clients by gathering functional requirements, conducting gap/fit analysis, and managing workshops with stakeholders. Lead and document project activities, including pre-sales engagements, proof of concept development, and end-user training, while ensuring implementations meet client expectations and adhere to Microsoft standards. Manage project risks, advise on scope changes, and provide on-site support during go-live phases. Mentor junior team members, define training needs, and support practice development by configuring industry-specific solutions and Power Platform accelerators. Identify and mitigate business/project risks, communicate progress updates, and deliver consultancy work according to the project plan to ensure on-time, on-budget delivery.
Required Qualifications
- Extensive experience as a CRM Consultant with largescale complex implementations
- Deep knowledge of technical capabilities of Dynamics 365
- Appropriate certification
- Good knowledge of practices for Dynamics 365
- Deep understanding of Azure and cloud technologies
- .Net development
- PowerBI
- Deeper understanding of the broader Microsoft stack
- PowerApps
- Power BI
- Data Verse
- Azure
- Office 365
- Working in fast paced Agile environments
- Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365
- Successfully translate business and customer needs into a great digital customer experience
- Good understanding of Microsoft Dynamics Power Platforms Accelerators
- Industry templates
- Add-ons
- Leading and mentoring junior team members
- Willingness to develop your knowledge of new functionality in the Microsoft platforms
- Keeping on top of roadmaps
- Studying for certifications
- Knowledge of best practices for working with offshore teams
- Microsoft Dynamics CRM Certifications
- Ideally most current versions
- University graduate
- Relevant degree within a computing or business discipline
- Confident in own ability
- Demonstrates this to clients and colleagues
- Works independently
- Team environment
- Excellent presentation and demonstration skills
- Good, clear communication skills
- Ability to lead engagements
- Present to the C-Suite stakeholders
- Manage time
- Prioritise multiple tasks accordingly
- Thinks clearly
- Responds calmly when under pressure
- Strong problem-solving capabilities
- Strong client centric approach
- Emphasis on client satisfaction
- Acts as a role model
- Confidence to reach out to more senior colleagues for guidance
- Extensive experience in leading enterprise implementation
- Deep and broad knowledge of technical capabilities of Dynamics 365
- Must be able to show good knowledge of practices for Dynamics 365
- Experience in a delivery-orientated IT environment
- Waterfall methodologies
- Agile methodologies
- Experience with Dynamics 365 in a Lead Design Consulting role
- Deep understanding of software development lifecycle
- Development management
- Release management
- Data migrations
- Cut-over planning
- Early live support
- Business process mapping
- Modelling
- Documentation knowledge
- Experience of leading and leading others in Practice improvement initiatives
- Awareness of technical capabilities of Dynamics 365
- Minimum 15 plus years hands-on proven functional experience
- Power Platform solution
- CE configuration
- Standard customisation
- Standard workflows
- Dashboards
- Flows
- Forms
- Views
- Standard reports development
- Proven ability to develop a clear understanding of clients' needs
- Incorporate them into a solution
- Deep knowledge and understanding of capabilities of D365 CE areas
- Sales Management
- Marketing
- Customer Service Management
- Understanding of additional CE Functional areas
- Field services
- Project services automation
- Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack
- Azure SQL
- SQL Server
- PowerApps
- LogicApps
- Flow
- Data Verse
- Visual Studio Team Service
- DevOps
Desired Qualifications
- Microsoft Dynamics CRM Certifications
- Ideally most current versions are desirable
- Certification is a positive
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