Relief Manager, Cage
On-site · Highland, California, United States
Job Summary
Relief Manager, Cage Operations responsible for overseeing cage activities in the absence of the Cage Operations Manager, leading Supervisors and line staff to ensure operational excellence and guest satisfaction. Maintains compliance with Bank Secrecy Act/AML and tribal gaming regulations, monitors cash handling and enterprise funds security, coordinates cage shift activity, and addresses guest concerns. Partners with other departments to deliver best-in-class experience, supports internal/external audits, and contributes to policy/procedure improvements. Will supervise staffing, performance reviews, and development plans, with duties including hiring/training and ensuring safety and business continuity. Role involves travel between locations, and may require evening, weekend, and holiday shifts, along with a fast-paced, high-demand environment.
Required Qualifications
- Bachelor’s degree required
- Minimum three (3) years of experience in Cage Operations, Casino, Customer Service, or related field
- Minimum of two (2) years supervisory experience
- Demonstrated knowledge of cash handling procedures, AML compliance, and internal control standards
- Ability to maintain confidentiality regarding financial data and casino policies
- Willingness to take responsibility for performance and outcomes of Cage and Credit Operations
- Strong interpersonal, communication, and leadership skills
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Possession of valid driver’s license (driving responsibilities between locations)
- Ability to obtain and maintain a gaming license if required by San Manuel Tribal Gaming Commission
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