Relief Guest Relations Manager, Full-Time

Relief Guest Relations Manager, reporting to the Director of Rooms, leads and supports all Front Office departments including Front Desk, Reservations, Royal Service, Concierge, Guest Services, and Fairmont Gold to ensure adherence to service standards and memorable guest experiences. Roles include overseeing Front Desk Agent duties, handling VIP and special requests, driving guest satisfaction, promoting Accor Live Limitless loyalty, optimizing room revenue through upsell programs, coordinating with Housekeeping and Guest Services on arrivals/departures, staffing and scheduling, mentoring Front Office colleagues, and acting as an active Emergency Response Team member while maintaining health and safety standards. The position involves collaboration across departments to maximize guest satisfaction and operational efficiency; it requires strong communication, organization, leadership, and guest-service orientation. Canadian work authorization is required.