Release Process Integration Specialist
On-site · Pécs, Baranya, Hungary
Job Summary
Release Process Integration Specialist responsible for end-to-end release workflow ownership within the ServiceNow DPR ecosystem. Ensure release steps, statuses, identifiers, and transitions are accurately represented and governed in DPR; validate data flows between release planning sources and DPR reporting; maintain and improve release dashboards for timely, decision-ready information; own updates to process rules/workflows to close gaps; collaborate with Release Manager and Cutover Leads on data and handover points. Tools include ServiceNow ITSM&DPR, JIRA, Confluence, MS Project. Nice-to-haves: automation to support process workflows and GenAI-assisted standardization for status/documentation under compliance.
Required Qualifications
- Experience in Release/Change process modeling within ServiceNow (process statuses, data fields, handovers)
- Strong understanding of data flows & data consistency (release status/IDs/events → DPR/reporting)
- Ability to validate and keep reporting dashboards/views accurate and current
- Ownership of process rules/workflows in the DPR context (governance-compliant)
- Strong collaboration with Release Manager / Cutover Leads on required data and handover points
- Tools: ServiceNow ITSM&DPR/JIRA/Confluence/MS Project
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